Gundel’s attention to detail reaches new heights

Author: Szonja Kitzinger

From now on, guests with hearing or visual impairments will receive special attention at the Gundel restaurant. The waiting staff have learnt basic sign language in both English and Hungarian, whilst guests with visual impairments can discover the stories behind the dishes at Hungary’s most famous restaurant via a Braille menu. A short film about Gundel has also been made, directed by Péter Bergendy.

The waiting staff have learnt the 10 most important sign language gestures for guests in both English and Hungarian, whilst the Braille menu, which describes the dishes, helps to provide an even higher standard of service for visually impaired guests. This so-called National 11 dishes are featured, showcasing iconic dishes from Hungarian cuisine. In addition to all this, accessibility is also a priority within the restaurant. The short film was directed by Péter Bergendy, who also directed the films *The Exam* and *Post Mortem*. 

This gesture is part of the restaurant’s efforts to make the Gundel experience accessible to everyone. Zoltán Kőrössy, one of the directors of Eventrend, which also operates Gundel, explained that Gundel used to be a middle-class restaurant, whose garden would sometimes host as many as 1,000 guests – typically Hungarians. What’s more, even those on a tight budget could gain entry to the restaurant’s beer garden, where both soldiers and maids could enjoy street food of the time. According to Körössy, historically speaking, their restaurant was not an expensive one, nor was it characterised by the stiffness of a suit-and-tie atmosphere. They would like to bring back those times, for example, with a menu in Braille and by teaching the basics of sign language.